5701Live · Odoo
McDonalds Pombal - Fault Voltfang Battery
FertiggestelltNiedrig
Stage: Solved · Team: Aftersales
PC
Pia Christian<pia.christian@voltfang.de>
An: Aftersales·31.03.2026, 11:21
Hey Ms Silva,
I got your contact from Júlio Neves. The votfang batterystorage systems at the mcdonalds branch in Pombal is in a fault stage.
Since 13.03.2026 we don't have any conection to our controlling system (revpi) via internet. It is not yet confirmed that the system in itself has a fault or "just" the network connection. Regardles, we need to gain contact to the battery storage system, to
see if the batteries are being operated in the required operation window - either via our platform (which requires an internet connection) or via Schneider Electric (if you or they can provide proof through their controlling system).
Therefore I have the question if you have connection to your EMS / control, which controlls our storage systems?
Thank you so much! I'm looking forward to your answer.
My / our contact information:
Service-Hotline: +49 241 557039 34
E-Mail: service@voltfang.de
My phone number: +49 1515 1103804
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Production Facility & Office:
Voltfang GmbH Philipsstraße 8 52068 Aachen |
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Voltfang GmbH – Sitz: Aachen, Amtsgericht Aachen HRB 25081 | Geschäftsführer: Afshin Doostdar, David Oudsandji, Roman Alberti | USt.-ID.Nr.: DE345407279 | Steuernummer: 201/5997/5675 |
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Organisation
PC
Pia Christian
Organisation öffnen →Kontaktdaten
- pia.christian@voltfang.de
- Telefon n. v.
Anfragedetails
- TeamAftersales
- VerantwortlichPia Christian
- Erstellt31.03.2026, 11:21
- Geändert15.05.2026, 13:56
Fehlertypen
EMS OfflineNetwork Connection Issue
Odoo-Referenz
helpdesk.ticket #5701
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