NS
Niklas
5701Live · Odoo

McDonalds Pombal - Fault Voltfang Battery

FertiggestelltNiedrig
Stage: Solved · Team: Aftersales
PC
Pia Christian<pia.christian@voltfang.de>
An: Aftersales·31.03.2026, 11:21


Hey Ms Silva,

I got your contact from Júlio Neves. The votfang batterystorage systems at the mcdonalds branch in Pombal is in a fault stage.
Since 13.03.2026 we don't have any conection to our controlling system (revpi) via internet. It is not yet confirmed that the system in itself has a fault or "just" the network connection. Regardles, we need to gain contact to the battery storage system, to see if the batteries are being operated in the required operation window - either via our platform (which requires an internet connection) or via Schneider Electric (if you or they can provide proof through their controlling system).

Therefore I have the question if you have connection to your EMS / control, which controlls our storage systems? 

Thank you so much! I'm looking forward to your answer. 

My / our contact information:
Service-Hotline: +49 241 557039 34
E-Mail: service@voltfang.de
My phone number: +49 1515 1103804


Pia Christian

Service Engineer

Voltfang Logo
+49 1515 1103804 
pia.christian@voltfang.de | www.voltfang.de
Production Facility & Office:
Voltfang GmbH

Philipsstraße 8
52068 Aachen


EES AWARD 2022 WINNER

Visit us on Facebook! Visit us on Instagram! Visit us on LinkedIn! Visit us on YouTube!

Voltfang GmbH – Sitz: Aachen, Amtsgericht Aachen HRB 25081 | Geschäftsführer: Afshin Doostdar, David Oudsandji, Roman Alberti | USt.-ID.Nr.: DE345407279 | Steuernummer: 201/5997/5675 

Read-only Demo
  • TeamAftersales
  • VerantwortlichPia Christian
  • Erstellt31.03.2026, 11:21
  • Geändert15.05.2026, 13:56
EMS OfflineNetwork Connection Issue
helpdesk.ticket #5701
Antworten / Status ändern sind in Voldoo noch nicht aktiv (Read-only-Demo). Über “In Odoo öffnen” bearbeiten.